Customer Care
We're a small team — just the two of us, Kate and Kristina — and we read every message ourselves. If something isn't right, or you're not sure about something, just write to us. We'll figure it out together.
we mean it-
How long will my order take to arrive?
It depends on where you are. Orders within Spain and the Netherlands usually arrive within a few business days. For the rest of Europe, it typically takes up to a week — sometimes a little longer depending on the carrier and your location. Once your order ships, you'll get a tracking link so you can follow it along the way.
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Can I change or cancel my order?
If you need to make a change, write to us as soon as you can — we pack and ship quickly. If your order hasn't left yet, we'll do our best to sort it out.
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I haven't received a tracking update. What's happening?
Tracking sometimes takes a day or two to show movement after the first scan. If it's been more than a few days with no update, just drop us a message and we'll look into it.
If something isn't quite right, you have 14 days from the moment your order arrives to let us know. We accept returns on unused notebooks in their original condition. Just write to us first — we'll tell you where to send it and what to include.
Return shipping costs are covered by you, unless the issue is on our end.
Once we receive the notebook and confirm it's in its original condition, we'll process your refund within a few business days. The money goes back to your original payment method.
Write to us — we'll figure out something that works.
If something went wrong, just write to us. We'll make it right — quickly.
— that's a promise-
My notebook arrived damaged.
Send us a photo of what you received and your order number. Either a replacement or a full refund — whichever you prefer.
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I received the wrong item.
Write to us with your order number and a photo, and we'll sort it out straight away.
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Something is missing from my order.
Get in touch and we'll look into it together.
Both notebooks use the same materials. The cover is Colorplan — a premium stock by GF Smith, known for its depth of colour and the way it feels in your hands. Substantial, but never stiff. A little give to it.
Inside, the paper is 100gsm — slightly textured, warm in tone. It works well with ballpoint, rollerball, and pencil. Fountain pen users — the paper holds up, though very wet nibs may show some bleed-through on the reverse side.
Flow Pages: to be confirmed. Gratitude Journal: to be confirmed.
Yes. The binding is designed to lie flat at 180° — so you can write comfortably across the full spread without the pages pulling back.
It takes you to a small online space we made to go alongside the notebook — writing practices, question starters, and a playlist. It's there if you want it. No login, no signup.
In Europe. We chose our production partner carefully — for the quality of materials and the way they work.
To be confirmed.
With care, Kate and Kristina